Terms of service
Contractual partner
On the basis of these general terms and conditions (AGB) comes between the customer and
Pomélo + Co GmbH
Represented by Simon Tietz
Address:
Unter den Linden 24
10117 Berlin
Commercial register: Berlin (Charlottenburg)
Commercial register number: HRB 203240 B
Sales tax identification number: DE 815803146, hereinafter referred to as provider, the contract is concluded.
Subject of the contract
This contract regulates the sale of new goods via the provider's online shop. For the details of the respective offer, reference is made to the product description on the offer page.
Conclusion of contract
The contract is only concluded in electronic business transactions via the shop system. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for the conclusion of the contract comprises the following steps in the shop system:
- Selection of the offer in the desired specification (size, color, number)
- Placing the offer in the shopping cart
- press the button 'order'
- Enter the billing and delivery address
- Selection of the payment method
- Review and processing of the order and all entries
- Press the button 'order for a fee'
- Confirmation email that the order has been received
The contract is concluded when the order confirmation is sent.
Prices, shipping costs, return costs
All prices are final and include the statutory sales tax.
The following flat-rate shipping costs apply to each order:
- Germany: € 6.99, free shipping from € 20
- Outside Germany: € 9.99
In the case of partial deliveries, the flat rate only applies once. There are no additional costs for shipping.
If there is a right of withdrawal and if this is used, the customer bears the costs of the return.
Terms of payment
The customer only has the following options for payment:
- PayPal
- Credit card
- Instant bank transfer
Further payment methods are not offered and will be rejected.
When using an escrow service / payment service provider, this enables the provider and customer to process the payment among each other. The trustee service / payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective trustee service / payment service provider.
When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 14 days of receipt of the invoice. Payment is due from the invoice date without deduction. The customer is only in default after a reminder.
delivery terms
The goods will be dispatched within 7 days of receipt of the order. The entrepreneur undertakes to deliver on the 30th day after receipt of the order. The standard delivery time is 2-5 days within Germany and 1-4 weeks outside of Germany, unless otherwise stated in the item description. The provider sends the order from its own warehouse as soon as the entire order is in stock there. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by its own supplier, although a corresponding hedging transaction was concluded in good time, the provider has the right to withdraw from a contract with the customer. The customer will be informed immediately and services received, in particular payments, will be reimbursed.
Right of withdrawal and customer service / cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
In the case of a sales contract: on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces: in which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier has taken possession of the first goods.
If several alternatives come together, the last point in time is decisive.
To your right of withdrawal a To exercise, you must inform us (Pomélo + Co GmbH, Unter den Linden 24, 10117 Berlin) of your decision to withdraw from this contract by means of a clear declaration (e.g. by e-mail or a letter sent by post). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send the goods to Zenfulfillment / FIEGE, c / o Pomélo + Co., Tor 19/20/21, Sülzenbrücker Str . 7, 99192 Apfelstädt to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Disclaimer of liability
Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the provider's representatives and vicarious agents if the customer makes claims for damages against them. Exceptions are claims for damages by the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or willful breach of duty by the provider or his legal representative or vicarious agent.
Assignment and pledge prohibition
Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.
Language, place of jurisdiction and applicable law
The contract will be drawn up in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this only applies insofar as this does not restrict any statutory provisions of the country in which the customer has his place of residence or habitual residence. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the seat of the provider.
privacy
In connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these terms and conditions, the provider collects, stores and processes data. This takes place within the framework of the statutory provisions. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has given his express prior consent. If a third party is used for services in connection with processing processing, the provisions of the Federal Data Protection Act will be complied with. The data communicated by the customer by way of the order will only be processed to establish contact within the framework of contract processing and only for the purpose for which the customer made the data available. The data will only be passed on to the shipping company that is responsible for delivering the goods as required. The payment data will be passed on to the credit institute commissioned with the payment. Insofar as the provider has retention periods of a commercial or tax nature, the storage of some data can take up to ten years. During the visit to the Internet shop of the provider will be anonymized
On the basis of these general terms and conditions (AGB) comes between the customer and
Pomélo + Co GmbH
Represented by Simon Tietz
Address:
Unter den Linden 24
10117 Berlin
Commercial register: Berlin (Charlottenburg)
Commercial register number: HRB 203240 B
Sales tax identification number: DE 815803146, hereinafter referred to as provider, the contract is concluded.
Subject of the contract
This contract regulates the sale of new goods via the provider's online shop. For the details of the respective offer, reference is made to the product description on the offer page.
Conclusion of contract
The contract is only concluded in electronic business transactions via the shop system. The offers presented represent a non-binding invitation to submit an offer through the customer order, which the provider can then accept. The order process for the conclusion of the contract comprises the following steps in the shop system:
- Selection of the offer in the desired specification (size, color, number)
- Placing the offer in the shopping cart
- press the button 'order'
- Enter the billing and delivery address
- Selection of the payment method
- Review and processing of the order and all entries
- Press the button 'order for a fee'
- Confirmation email that the order has been received
The contract is concluded when the order confirmation is sent.
Prices, shipping costs, return costs
All prices are final and include the statutory sales tax.
The following flat-rate shipping costs apply to each order:
- Germany: € 6.99, free shipping from € 20
- Outside Germany: € 9.99
In the case of partial deliveries, the flat rate only applies once. There are no additional costs for shipping.
If there is a right of withdrawal and if this is used, the customer bears the costs of the return.
Terms of payment
The customer only has the following options for payment:
- PayPal
- Credit card
- Instant bank transfer
Further payment methods are not offered and will be rejected.
When using an escrow service / payment service provider, this enables the provider and customer to process the payment among each other. The trustee service / payment service provider forwards the customer's payment to the provider. Further information is available on the website of the respective trustee service / payment service provider.
When paying by credit card, the customer must be the cardholder. The credit card will be charged after the goods have been dispatched. The customer is obliged to pay or transfer the amount shown to the account specified on the invoice within 14 days of receipt of the invoice. Payment is due from the invoice date without deduction. The customer is only in default after a reminder.
delivery terms
The goods will be dispatched within 7 days of receipt of the order. The entrepreneur undertakes to deliver on the 30th day after receipt of the order. The standard delivery time is 2-5 days within Germany and 1-4 weeks outside of Germany, unless otherwise stated in the item description. The provider sends the order from its own warehouse as soon as the entire order is in stock there. If the provider is not responsible for a permanent obstacle to delivery, in particular force majeure or non-delivery by its own supplier, although a corresponding hedging transaction was concluded in good time, the provider has the right to withdraw from a contract with the customer. The customer will be informed immediately and services received, in particular payments, will be reimbursed.
Right of withdrawal and customer service / cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
In the case of a sales contract: on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces: in which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier has taken possession of the first goods.
If several alternatives come together, the last point in time is decisive.
To your right of withdrawal a To exercise, you must inform us (Pomélo + Co GmbH, Unter den Linden 24, 10117 Berlin) of your decision to withdraw from this contract by means of a clear declaration (e.g. by e-mail or a letter sent by post). You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send the goods to Zenfulfillment / FIEGE, c / o Pomélo + Co., Tor 19/20/21, Sülzenbrücker Str . 7, 99192 Apfelstädt to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
Disclaimer of liability
Claims for damages by the customer are excluded, unless otherwise stated for the following reasons. This also applies to the provider's representatives and vicarious agents if the customer makes claims for damages against them. Exceptions are claims for damages by the customer due to injury to life, limb, health or essential contractual obligations, which must necessarily be fulfilled in order to achieve the contractual objective. This also does not apply to claims for damages after grossly negligent or willful breach of duty by the provider or his legal representative or vicarious agent.
Assignment and pledge prohibition
Claims or rights of the customer against the provider may not be assigned or pledged without his consent, unless the customer has demonstrated a legitimate interest in the assignment or pledging.
Language, place of jurisdiction and applicable law
The contract will be drawn up in German. The further implementation of the contractual relationship takes place in German. The law of the Federal Republic of Germany applies exclusively. For consumers, this only applies insofar as this does not restrict any statutory provisions of the country in which the customer has his place of residence or habitual residence. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the seat of the provider.
privacy
In connection with the initiation, conclusion, processing and reversal of a purchase contract on the basis of these terms and conditions, the provider collects, stores and processes data. This takes place within the framework of the statutory provisions. The provider does not pass on any personal data of the customer to third parties, unless he is legally obliged to do so or the customer has given his express prior consent. If a third party is used for services in connection with processing processing, the provisions of the Federal Data Protection Act will be complied with. The data communicated by the customer by way of the order will only be processed to establish contact within the framework of contract processing and only for the purpose for which the customer made the data available. The data will only be passed on to the shipping company that is responsible for delivering the goods as required. The payment data will be passed on to the credit institute commissioned with the payment. Insofar as the provider has retention periods of a commercial or tax nature, the storage of some data can take up to ten years. During the visit to the Internet shop of the provider will be anonymized