- Our Products
What makes Pomélo+Co. products stand out?
All of our products are completely free from parabens, microplastics and mineral oils. Pomélo + Co. products contain rich nutrients that support healthy hair.
When will new products be available?
We are constantly working on the development of new products. Create an account here to be notified by e-mail as soon as we launch something new.
Are Pomélo+Co. products vegan?
All of our products are vegan.
How can I learn more about Pomélo+Co. products, their application and ingredients?
You can find all the necessary information about our products, including ingredients and tips for use, in the corresponding product descriptions.
I have sensitive skin. Can I use Pomélo+Co. products?
We use natural ingredients. Our products are suitable for all skin types. If you have very sensitive and reactive skin, ask your dermatologist for advice.
Why did my Pomélo+Co. Hair Treatment solidify?
The ingredients of Pomélo + Co treatments react to heat and cold as in nature. Store your Pomelo + Co. hair care products in the refrigerator and warm them in the palms of your hands 10 minutes before use. This simplifies dosage, application and all the power of nature can be best deployed.
Can I use Pomélo+Co. products during pregnancy?
If you have any specific questions during pregnancy, it is always best to talk directly to your doctor.
I have hair extensions. Can I use Pomélo+Co. products?
Our products do not contain SLS / SLES and are therefore safe for extensions. We recommend consulting your hairdresser for advice, as everyone's hair is different.
- Orders and Payment
How do I redeem a discount code?
You can enter discount codes in the provided field at checkout. Click "Apply" and the total of your shopping cart will be reduced automatically. You can only apply one discount code per order. Discount codes cannot be changed after an order has been placed.
What payment methods are available?
We accept all major credit cards as well as payments via Paypal as well as invoices through Klarna.
How can I cancel my order?
If you wish to cancel an order you have already placed, please contact us as soon as possible by email: firstname.lastname@example.org. Once your order has been processed, it cannot be cancelled or changed.
How do I track my order?
1. By email: Once we receive your payment, we will send you an email confirmation. When your products are ready to ship, we will send you another email with a link to your tracking page. You can track the delivery of your products in real time.
2. On our website: log in to your account here to track your shipment.
If you have any difficulties tracking your order, please contact us by email: email@example.com.
How much are the shipping costs?
Shipping costs are calculated at checkout based on your order.
How long will it take to receive my order?
US SHIPPING TIMES NEEDED HERE
I have a problem with the tracking of my package, what now?
US SHIPPING INFORMATION NEEDE HERE
How can I edit my shipping address?
If you want to change your shipping address, send us the details as soon as possible by email: firstname.lastname@example.org.
My package has been returned to sender. What can I do?
If a return to sender has been initiated, it is possible that your address on file is incomplete or incorrect. Please contact our customer support team by email with your order number, tracking number and address: email@example.com.
How do I return or exchange a product?
Are you not happy with your order or did you accidentally place the wrong order? Send us an email with your order number and we will be happy to help you: firstname.lastname@example.org.
My order was damaged upon arrival. What can I do?
Unfortunately, sometimes damage can occur during the shipping process. Please contact us and send a picture of the damaged products and we can help from there: email@example.com
- My Pomélo Account
How do I create an account?
You can easily create a new account by selecting the appropriate field during your first order. You can choose a personal password. Your password is protected and you can use it to log in to your Pomélo+Co. account at any time.
Why should I create an account?
With the help of your account you can easily access all your orders and track your shipments.
Help! I forgot my password!
No problem! You can reset your password here. Just click on "Forgot Password".