All of our products are completely free from parabens, microplastics and mineral oils. Pomélo + Co. products contain rich nutrients that support healthy hair.
We use natural ingredients. Our products are suitable for all skin types. If you have very sensitive and reactive skin, ask your dermatologist for advice.
The ingredients of Pomélo + Co treatments react to heat and cold as in nature. Store your Pomelo + Co. hair care products in the refrigerator and warm them in the palms of your hands 10 minutes before use. This simplifies dosage, application and all the power of nature can be best deployed.
Our products do not contain SLS / SLES and are therefore safe for extensions. We recommend consulting your hairdresser for advice, as everyone's hair is different.
You can enter discount codes in the provided field at checkout. Click "Apply" and the total of your shopping cart will be reduced automatically. You can only apply one discount code per order. Discount codes cannot be changed after an order has been placed.
If you wish to cancel an order you have already placed, please contact us as soon as possible by email: support@pomelo-co.de. Once your order has been processed, it cannot be cancelled or changed.
1. By email: Once we receive your payment, we will send you an email confirmation. When your products are ready to ship, we will send you another email with a link to your tracking page. You can track the delivery of your products in real time.
2. On our website: log in to your account here to track your shipment.
If you have any difficulties tracking your order, please contact us by email: support@pomelo-co.de.
If a return to sender has been initiated, it is possible that your address on file is incomplete or incorrect. Please contact our customer support team by email with your order number, tracking number and address: support@pomelo-co.de.
Are you not happy with your order or did you accidentally place the wrong order? Send us an email with your order number and we will be happy to help you: support@pomelo-co.de.
Unfortunately, sometimes damage can occur during the shipping process. Please contact us and send a picture of the damaged products and we can help from there: support@pomelo-co.de
You can easily create a new account by selecting the appropriate field during your first order. You can choose a personal password. Your password is protected and you can use it to log in to your Pomélo+Co. account at any time.
No problem! You can reset your password here. Just click on "Forgot Password".
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