FAQ

All of our products are completely free from parabens, microplastics and mineral oils. Pomélo + Co. products contain rich nutrients that support healthy hair.

We are constantly working on the development of new products. Create an account here to be notified by e-mail as soon as we launch something new.

All of our products are vegan.

You can find all the necessary information about our products, including ingredients and tips for use, in the corresponding product descriptions.

We use natural ingredients. Our products are suitable for all skin types. If you have very sensitive and reactive skin, ask your dermatologist for advice.

The ingredients of Pomélo + Co treatments react to heat and cold as in nature. Store your Pomelo + Co. hair care products in the refrigerator and warm them in the palms of your hands 10 minutes before use. This simplifies dosage, application and all the power of nature can be best deployed.

If you have any specific questions during pregnancy, it is always best to talk directly to your doctor.

You can enter discount codes in the provided field at checkout. Click "Apply" and the total of your shopping cart will be reduced automatically. You can only apply one discount code per order. Discount codes cannot be changed after an order has been placed.

We accept all major credit cards as well as payments via Paypal as well as invoices through Klarna.

If you wish to cancel an order you have already placed, please contact us as soon as possible by email: support@pomelo-co.de. Once your order has been processed, it cannot be cancelled or changed.

Shipping costs are calculated at checkout based on your order.

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If you want to change your shipping address, send us the details as soon as possible by email: support@pomelo-co.de.

If a return to sender has been initiated, it is possible that your address on file is incomplete or incorrect. Please contact our customer support team by email with your order number, tracking number and address: support@pomelo-co.de.

Are you not happy with your order or did you accidentally place the wrong order? Send us an email with your order number and we will be happy to help you: support@pomelo-co.de.

You can easily create a new account by selecting the appropriate field during your first order. You can choose a personal password. Your password is protected and you can use it to log in to your Pomélo+Co. account at any time.

With the help of your account you can easily access all your orders and track your shipments.